Cancellation and refunds

Before you pay

We read your drawing before asking for payment. If it cannot be read, you are told so and nothing is charged. You can leave at any point before paying, at no cost.

After you pay

The report is a digital service produced as soon as payment is confirmed, so an order cannot be cancelled once the report has been delivered. We refund in full when:

• the payment went through but no report was delivered within 24 hours;
• you were charged twice for the same report; or
• we confirm that the report is materially wrong because of our error and we cannot correct it within 3 working days.

If you find a measurement error, tell us first: we will correct and reissue the report free of charge.

A refund is not given because the drawing does not comply with the regulations, because the plot details you entered were wrong, or because the sanctioning authority later takes a different view.

How to ask for a refund

Write to pl.karthikh@plansure.in or message +91 94807 14860 within 7 days of payment, with the report reference (PS-…) and the Razorpay payment ID.

Timeline

Approved refunds are initiated within 2 working days, to the original payment method. Banks and card issuers usually credit them within 5 to 7 working days.